Ordering and Shipping Information
Custom instruments, those other than the Fantasia and Recercar model lutes, cannot be returned for a refund. The buyer agrees to send the deposit to start work on the instrument, and to send the balance when the instrument is complete. If the instrument is deemed unsuitable by the buyer, a replacement instrument will be made and the two instruments will be exchanged.
The deposit required to start the instrument is 30% of the price of the instrument, including all added features, if any.This is a non-refundable deposit. If, for some reason, the buyer decides not to accept delivery of the instrument upon completion, or at any point during its construction, this deposit will not be returned. At the time of receiving the deposit, Daniel Larson will give the buyer an estimted delivery date.
Daniel Larson warrants that the accompanying instrument is free of defect in materials and workmanship for a period of one year from the date of shipping to the original customer. This warranty is offered only to the original purchaser and is not transferable should the instrument change hands in this one year period. In addition, to qualify for this warranty the original purchaser must return the attached warranty registration card within 30 days of the date of shipment or the warranty will be declared void.
Should problems develop with the instrument, Daniel Larson will repair it free of charge during the period of the warranty provided that the original purchaser pays the shipping and insurance charges to and from the workshop in Duluth.
Payments by check: The deposit can be made by personal check, money order, or cashier's check. The balance, plus shipping, can can be sent as either a personal check, money order, or cashier's check. If a personal check is sent for the balance, a period of five days must pass before the instrument is sent out. If a cashier's check or money order is sent, the instrument may be sent out immediately upon completion.
Payments by credit card and PayPal: A 7.50% processing fee will be made to all credit card and PayPal payments for instrument purchases.
Lutes are shipped via FedEx Home Service. If the customer requires a faster, air service, the cost of the Home service will be applied to the more expensive service and the customer will pay the difference. We ship only to addresses within the contenental United States.